Refund & Returns Policy

Made-to-order products

Almost everything we make is custom and produced to order. Because each order is made specifically for you, custom and made-to-order items are not eligible for return or refund for reasons other than a manufacturing defect or a deviation from your approved sample (see Quality and defects below). Requests to cancel or change an order can only be accepted before production begins.

Your approval protects you

Before we produce a full order, we send a final physical sample made to your exact specifications. Production only starts after you approve it. Please review the sample carefully — approval confirms the specifications, artwork, colours, and sizing for your order.

Quality and defects

Every order is inspected by hand before packing. In the unlikely event that a manufacturing defect or a deviation from your approved sample reaches you, we will remake or replace the affected quantity, or refund it. To make a claim, email info@ecobornshop.com within 7 days of delivery with your order number and clear photos of the issue.

What isn’t covered

Differences arising from artwork or specifications you approved at the sample stage; normal variation inherent to natural cotton and printing; and damage caused after delivery.

Samples

Sample orders (you pay only shipping) are non-refundable.

Cancellations

Orders may be cancelled before you approve the final sample. Once production begins, orders cannot be cancelled.