FAQ

Questions, answered.

What’s your minimum order?
50 pieces per design — for both tote bags and dust bags. No five-figure minimums.
How long does an order take?
Production is 4–8 days after you approve the final sample, then 10–14 days door-to-door delivery. Most orders land within about 2–3 weeks of approval.
Do I see a sample before you produce my order?
Yes. We send a final physical sample made to your exact specifications, and production only begins once you approve it.
How does delivery work — do I pay customs?
We ship DDP (Delivered Duty Paid), door to door. We handle export paperwork, duties and customs clearance. There’s nothing for you to file and nothing to pay on arrival.
How do I pay?
Standard orders are paid in full, securely by card, at checkout. For large or custom quoted orders, payment is typically split — 50% to begin production and 50% before shipping.
Can I get a sample first?
Yes — order a single sample and pay only $15 shipping. Feel the cotton and check the finish before committing to a wholesale order.
What printing options do you offer?
1- or 2-colour screen printing for crisp logos and text, or full-colour DTF for detailed artwork — front, or front and back.
What if something’s wrong with my order?
Every order is inspected by hand before packing, so defects are rare. In the unlikely event of a defect, we replace the affected quantity or credit it against your next order. Custom, made-to-order items are otherwise non-refundable.
Can you make custom sizes?
Yes — tell us what you need and we’ll quote it. Request a quote.